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Support

The Business Owner portal centralises the company's support requests. The owner can track ticket status and exchange with the vendor.

Support tickets​

  • Open a ticket: describe your request; each ticket has a status (open, in progress, resolved).
  • Tracking: the conversation history is kept per ticket; you are notified of replies.

Notifications & branding​

  • Notification read-state: notifications keep a read / unread state, shared across portals.
  • Branding propagation: the company's visual identity (name, colour, logo, initials) propagates automatically to portals and printed documents.

Access security​

  • PIN recovery by email (see Getting started).
  • Authorised devices: restrict register access to known IP addresses. The connected device's public IP is shown discreetly at the bottom of the sidebar and in the "This session" card under Settings (and, on Desktop, under Help → About).

For fiscal or accounting configuration questions, refer to Finance & HR.